Privacy Policy

Privacy Policy – Elinor Cleaning Services

Effective Date: 02.07.2024

Elinor Cleaning Services (“Elinor Ltd,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our services or visit our website (https://elinorgroup.co.uk/).

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following personal data:

  • Contact Information: Name, email address, phone number, and home or business address.
  • Service Details: Information about your cleaning requirements, property specifications, and preferences.
  • Payment Information: Payment details are processed securely through third-party providers (we do not store full card details).
  • Communication Records: Emails, messages, feedback, or any other correspondence.
  • Website Data: IP address, browser type, and technical details collected via cookies for analytics and service improvements.

We collect personal information directly from you or through automated means such as cookies.

2. How We Use Your Information

We use your data for the following legitimate business purposes:

  • To provide, manage, and improve our cleaning services.
  • To process bookings, payments, and invoices securely.
  • To respond to inquiries and customer support requests.
  • To enhance website functionality and user experience.
  • To comply with legal and regulatory obligations.

We do not sell, rent, or trade personal information to third parties.

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal grounds:

  • Contractual Necessity – To fulfill and manage your service requests.
  • Legitimate Interests – To improve our services, maintain business operations, and communicate important updates.
  • Consent – When required, such as for marketing communications (you can withdraw consent at any time).
  • Legal Obligations – When necessary to comply with laws or regulatory requirements.

4. Data Sharing

We only share your data when necessary and with trusted third parties, including:

  • Payment processors to securely handle transactions.
  • Service partners or subcontractors involved in service delivery.
  • Regulatory authorities, law enforcement, or legal advisors where required by law.

All third parties are contractually obligated to maintain confidentiality and protect your data in line with UK GDPR.

5. Data Retention

We retain personal data only as long as necessary for business purposes or legal obligations. After this period, data will be securely deleted or anonymized.

  • Booking and service records – Retained for up to 6 years to comply with tax and accounting laws.
  • Marketing preferences – Retained until you withdraw consent.
  • Cookies and website data – Stored as per our Cookie Policy.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Access – Request a copy of the data we hold about you.
  • Correction – Request corrections to inaccurate or incomplete information.
  • Erasure – Request deletion of your personal data where legally applicable.
  • Restriction – Request that we limit how we process your data.
  • Objection – Object to certain types of data processing, such as marketing.
  • Data Portability – Request a copy of your data in a commonly used format.

To exercise these rights, please contact us using the details below. We may require proof of identity before processing certain requests.

7. Data Security & Disclaimer

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

By using our services, you acknowledge that data transmission over the internet is not completely risk-free, and Elinor Ltd is not liable for security breaches beyond our control.

8. Cookies & Website Tracking

We use cookies to:

  • Enhance website performance.
  • Analyze user behavior for improvements.
  • Provide a better user experience.

You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

9. Contact Us

If you have questions about this Privacy Policy please contact us at:

📍 Elinor Cleaning Services

📧 Email: support@elinorgroup.co.uk
📞 Phone: 01522 304650

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or business practices. Any updates will be posted on our website, and continued use of our services after an update constitutes acceptance of the revised policy.

Last Updated: 22.02.2025